This guide will show you how to request a refund for any printing, scanning or copying jobs that have failed or been damaged due to an MFD malfunction. 

1. Access PaperCut through a web browser (available on campus only) by clicking here.

2. Enter your University of Suffolk username (your student number) and password and press Log in.

3. From the menu on the PaperCut homepage, click Recent Print Jobs.

4. Locate the print job that failed, or was damaged and click Request Refund.

5. Add information to support your refund request and press Send.

The IT Service Desk will review the refund request. If you have any evidence to support the request (such as the damaged print job), please retain this until the request has been processed. We may ask you to visit the IT Service Desk (located in the Infozone, Waterfront Building) to help us identify what went wrong.