Using your Mitel telephone

Your phone is just the same as your PC – it needs you to login to it for it to recognise you.  If you don’t login your calls will not get through to you and will instead divert to your voicemail.

Benefits: you can go to any desk and login, much as you would a PC, and your phone number will follow you. 

You will be able to access your call history, check your voicemail and answer any group/pick up calls for your colleagues.  This will even apply for those working/travelling between any of the buildings at the Ipswich campus.  You will be able to go to any phone at any location and login to check your messages.

Note:  you must remember to login to the phone when you are not logged in you will only be able to make internal calls.

So how do I login?

You do not need to lift your handset.

You will need to know your five digit extension number to be able to login. 

1. Press the ‘Login/Logout’ button.  The screen will ask if you want to login (the buttons relating to the on screen prompts can be found at the bottom of the number pad such as the * and the # keys).

2. Input your five digit extension number followed by the # key. 

3. You will then be asked for a PIN (which has been set as the same as your extension number).  Input your PIN this is followed by the # key.  You should then see that your phone is logging you in. 

In this example my extension number is 34567.  I have pressed the Login/Logout button, I enter the * key and input my extension number as 34567 and then press the # key.  The system then asks me to input my PIN which I enter as 34567 and I then again press the # key.  I am now logged into the handset.

Once logged in you can make external calls, please do remember to dial 9 for an outside line as the ‘0’ key will direct you to our switchboard/reception team.  Your direct dial number is your extension number with another ‘3’ put at the start.  For example my extension number is 34567 and my Direct Dial Number (DDI) is 01473 334567.

If you have a red flashing light at the top of your phone coupled with a button with an envelope flashing you have a voicemail please see NuPoint voicemail guide for assistance with this.

How do I Access Messages

You may have a light next to a button called ‘Call History’ you can use this, with the on screen prompts, to see any calls you have missed, calls answered and calls you have made.

Your handset PIN can be changed to another number should you find that you keep accidentally being logged out by another user logging in as you.

Here you will also find a Template Key Definitions which will explain what each of the typed up lines on your phone will actually do.


Use this key to login with your extension number (your PIN is the same 5 digit number currently).

Forwarding On/Off

Forwards your calls to the number you have pre-programmed via the blue SuperKey.

Pick Up (Local Group)

Some teams identified that they were in a group and wanted to be able to pick up other colleagues calls by a light flashing on their own handset.

Group Telephone

This will ring when your external group number rings should your department have one.  This also relates to the auto-attendant on the main switchboard number.

Do Not Disturb

Puts all your calls direct to voicemail and lets others know you are not free.  Don’t forget to turn it off or things are going to be very quiet!

Message Waiting Key

If your ring group has a message this will be lit and all members who know the voicemail PIN will be able to pick up the message.

Release Key

A nice way to put a call through when you transfer.  Essential for headset users too as this is the only way they can transfer a call.

In Case of Emergency

This will forward to the UCS Security Team and can be used to get First Aid assistance.

Call History

Displays calls made by you, calls received by you and missed calls.

Call Voicemail

Allows you quick access to your voicemail system even when you do not have a message waiting.


Not used at the present time on all phones.  Allows you to toggle between calls.

Can be programmed to other functions.

Main Line 1

This is the line all your calls will arrive on.  If this line is flashing you either have an incoming call or you have a call on hold.  The lamp will be a steady red light when you are on a call.


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