This policy is currently being reviewed and may be subject to change - April 2019


This Service Level Agreement (SLA) document details the service standards which will be delivered by University of Suffolk IT Service Desk to the user community. The service standards in this document are identified so as to work closely with the core business values, demands and requirements. Every effort will be made to fulfill present and future needs of the University and to make the IT experience as enjoyable as possible.


Page last modified: 15 Apr 2019
Page created: 20 Mar 2014
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