Setting up your security profile on the University of Suffolk’s password management tool means you can reset your password at any time without needing to contact the IT Service Desk.

To set up your profile, you’ll need to log in to the password management tool using your currently valid username and password. 

You can access the password management tool by clicking the button below:

 

Password Management Tool

 
For more information about setting up your profile and using the password management tool, click on the guides below.

1. Open the password management tool in your web browser by clicking here.

 

2. From the password management menu, click My Account.

 

 

3. Enter your University of Suffolk username (your staff or student number) and your current password. Click Login.

 

 

4. You'll be prompted to start the configuration wizard to set up your security profile. Click Next.

 

 

5. Enter your mobile number and click Add

 

 

6. You can choose what notifications will be sent to the mobile number you've provided. These will be alerts related to the password management tool, such as a text confirmation when you change your password. Click Next.

 

 

7. Provide answers for a minimum of two security questions. You can toggle the 'Show answers on screen' button if you wish. Click Next.  

 

 

8. Click Finish.

 

 

9. The setup process will complete. Click Close to exit the configuration wizard. 

 

 

That's it! You can now use the password management tool to reset your password at any time.

If you’ve forgotten your password and have not set up your security profile, you’ll need to contact the IT Service Desk. We may ask you to visit the Infozone with identification.

 

1. Open the password management tool in your web browser by clicking here.

 

2. From the password management menu, click Forgot My Password.

 

 

3. Enter your University of Suffolk username (your staff or student number). Click Next.

 

 

4. You will need to provide an answer to one of the security questions created when you set up your security profile. Enter the answer and click Next.

 

 

5. Once a correct answer has been supplied, a one time password will be sent to you by text and email using the details in your security profile. Enter the one time password and click Next

 

 

 

6. Enter and confirm a new password. Click Finish.

 

 

7. You'll receive confirmation that the password change was successful. Click Close

 

 

That's it! 

This guide assumes you have already set up your security profile for the password management tool. If you haven't, please follow the guide above before continuing.
 

1. Open the password management tool in your web browser by clicking here.

 

2. From the password management menu, click My Account.

 

 

3. Enter your University of Suffolk username (your staff or student number) and your current password. Click Login.

 


 

4. From the password management dashboard, click Change Password.

 

 

5. Enter your current password, then enter and confirm your new password. The password requirements are shown on the Change Password screen. Click Change

 

 

6. You'll receive confirmation that the password change was successful. 

 

 

Your password has now been changed. Remember that after changing your password, you'll need to reconnect any devices that connect to eduroam Wi-Fi or Email. 

Guide to choosing a strong password

 

All passwords used to access University of Suffolk IT facilities must be strong. IT strongly encourages the use of strong and unique passwords for all personal use too.

A strong password is more secure because it is difficult for a machine or a human to guess. Follow this guide to create a strong password. 

What to include

  • At least 8 characters—the more characters, the better
  • A mixture of both uppercase and lowercase letters
  • A mixture of letters and numbers
  • Inclusion of at least one special character, e.g., ! @ # ? ]

 

Note: do not use < or > in your password, as both can cause problems in Web browsers

Examples of weak passwords

  • Any word that can be found in a dictionary, in any language (e.g., airplane or aeroplano).
  • A dictionary word with some letters simply replaced by numbers (e.g., a1rplan3 or aer0plan0).
  • A repeated character or a series of characters (e.g., AAAAA or 12345).
  • A keyboard series of characters (e.g., qwerty or poiuy).
  • Personal information (e.g., birthdays, names of pets or friends, Social Security number, addresses).

How to keep your password secure

  • Change it regularly—once every three to six months.
  • Change it if you believe that the password has become known by a human or a machine.
  • Never use the same password for more than one website.
  • Avoid typing it on computers that you do not trust; for example, in an Internet café.
  • Never save it for a web form on a computer that you do not control or that is used by more than one person.
  • Never tell it to anyone.
  • Never write it down.

How to create a strong password

Think of a word or phrase, and then substitute the letters with numbers and special characters and mix the case. For example:

  • Snoopy and Woodstock becomes Sno0py&ws
  • In the dog house becomes !nTh3dawgHs
  • Let’s have dinner at 8:00 p.m. becomes Lhd@800pm