Welcome to the University of Suffolk from the Digital & IT team.

In addition to this video introduction, below you can find quick FAQs which include a new section on securing your account using Multifactor Authentication (MFA) as well as the ability to reset your own password.



We’ve created this FAQ to answer some of the queries you may have as you begin your studies at the University of Suffolk. Click on the questions below to find out more.  

The Service Self-Service Portal, Minerva, is your single point of contact to report any IT faults or raise IT service requests during your studies at the University of Suffolk.

Minerva (https://minerva.uos.ac.uk) will allow you to:

  • Raise and check progress on your support tickets.
  • Access our knowledge base to find out how to complete common tasks.
  • Access additional training (i.e. Multifactor Authentication set-up or Self Service Password Resets).

You may also contact the IT Service Desk by phone at +44 (0)1473 338222, or visit us at the Student Centre (Waterfront building, ground floor) between the hours below.

  • Monday to Thursday: 08:45 to 17:15
  • Friday: 08:45 to 16:45
  • Weekends and Public Holidays: Closed


Our IT Service Desk Analysts are actively monitoring all IT faults, IT service requests, and calls into the IT Service Desk between these hours.

Staff will not tolerate abusive language or threatening behaviour.

You should have received your student number and password during the enrolment process, and you can use these to access a number of services at the University of Suffolk.

For most services, you’ll simply need to enter your student number and password. This includes

  • Logging on to PCs / Macs on campus
  • MySuffolk, Brightspace, Library Resources


When accessing Office 365 and the eduroam wireless network, you’ll need to add the suffix @uos.ac.uk to your student number. For example, you’d need to enter s123456@uos.ac.uk as your username.

It’s important to register for the Password Self-Service Portal when you start, so you can reset your password if you ever forget it. Please click here for more information

By setting up Multifactor Authentication (MFA), you add an extra layer of security to your Microsoft 365 account sign-in. For example, you first enter your password and, when prompted, you also type a dynamically generated verification code provided by an authenticator app or sent to your phone via text. You will not have to authenticate everytime you sign in, but you will need to authenticate when using a new device.
You can also now reset your own password. Self-Service Password Reset (SSPR) is a feature of Microsoft 365 that enables users to reset their passwords without contacting IT staff for help. Once you have provided the required information you will be responsible for reseting your own password.
See how to set up MFA & SSPR and protect your account.

As a student at the University of Suffolk, you are eligible to use the eduroam wireless network. Eduroam is a secure wireless service developed for the Higher Education and Research community, and is available across a number of participating institutions.

More information and device-specific configuration guides can be found here



All students are now using Microsoft’s Office 365 platform for e-mail. This includes access to the webmail client, OneDrive cloud storage, Word/Excel/PowerPoint Online, a number of online tools and integration of your course timetable.

Logging in requires your username followed by @uos.ac.uk e.g. s123456@uos.ac.uk and then your University Password (Please note that if @uos.ac.uk isn’t working you should use @ucs.ac.uk).



Yes! Your Office 365 account through the University of Suffolk allows you to install Microsoft Office on your personal devices. You can install up to five free copies of Microsoft Office on each device type, which includes:

  • Windows PCs / Laptops
  • Apple iMacs / MacBooks
  • Android, iOS and Windows phones/tablets

For assistance with installing Office, please click here.

Once you’ve completed your enrolment, and we’ve received your photo, we’ll issue your ID Card.

Your ID Card has a number of purposes, including:

  • Accessing controlled doors on campus
  • Using the MFDs/Printers across the Ipswich Campus
  • Loaning books and resources from the Library

You must carry your ID Card with you at all times whilst on Campus. If you forget your ID Card, please visit Reception in the Waterfront Building, and the team will issue you with a temporary pass. 

There are several options available for saving your documents. We recommend using Office 365 OneDrive, which allows you to access your files both on and off campus.


File Storage


All Staff and Students have a My Documents folder. You can access this folder from a University PC or laptop via my computer or the documents shortcut in the start menu.  

USB drives can be a convenient way to move files, but we strongly recommend you regularly back up your work to at least two other locations (such as OneDrive or your Home Drive).

Your desktop is not for permanent storage of files. Data stored on your desktop will drastically increase the login time for your profile across campus PCs. The desktop is available for temporary storage during a work session, make sure to save any files placed on the desktop in an alternative location before logging off. 

We suggest you save your documents in three places to prevent data loss or corruption.

We cannot always recover lost or corrupted data and therefore we advise you to back up every piece of work you produce.

There are a number of Multi-Functional Devices (MFDs) located in open access areas across the Ipswich Campus.

We use a print service and management tool called PaperCut. There are two major benefits for using the PaperCut system:

  • You can send print jobs from any desktop or laptop connected to the University of Suffolk network
  • You can release print jobs from any of the MFDs/Printers across the Ipswich Campus

You’ll need to register your ID Card to the print service the first time you use one of the MFDs. There are guides for printing, copying and scanning using the MFDs on our IT Services pages.


Register your ID Card