Welcome to the University of Suffolk from the IT Services team
We’ve created this FAQ to answer some of the queries you may have as you begin your studies at the University of Suffolk. Click on the questions below to find out more.
How do I get help with IT?
The IT Service Desk is your single point of contact for any IT requests and problems during your studies at the University of Suffolk.
There are a number of ways to get support:
- Use the IT Self-Service Portal to raise and track requests
- Search our IT Services web pages for answers to frequently asked questions
- Call us on 01473 338222
- Follow us on Twitter
- Visit us in person in the Infozone, Waterfront Building
|Monday - Thursday||08:45 - 17:15|
|Friday||08:45 - 16:45|
|Saturday - Sunday||Closed|
Staff will not tolerate abusive language or threatening behaviour.
What is my username and password?
You should have received your student number and password during the enrolment process, and you can use these to access a number of services at the University of Suffolk.
For most services, you’ll simply need to enter your student number and password. This includes
- Logging on to PCs / Macs on campus
- MySuffolk, Learn, Library Resources
When accessing Office 365 and the eduroam wireless network, you’ll need to add the suffix @uos.ac.uk to your student number. For example, you’d need to enter firstname.lastname@example.org as your username.
It’s important to register for the Password Self-Service Portal when you start, so you can reset your password if you ever forget it. Please click here for more information
How do I connect to WiFi?
As a student at the University of Suffolk, you are eligible to use the eduroam wireless network. Eduroam is a secure wireless service developed for the Higher Education and Research community, and is available across a number of participating institutions.
More information and device-specific configuration guides can be found here.
How do I access my e-mails?
All students are now using Microsoft’s Office 365 platform for e-mail. This includes access to the webmail client, OneDrive cloud storage, Word/Excel/PowerPoint Online, a number of online tools and integration of your course timetable.
Logging in requires your username followed by @uos.ac.uk e.g. email@example.com and then your University Password (Please note that if @uos.ac.uk isn’t working you should use @ucs.ac.uk).
Can I get Office for free?
Yes! Your Office 365 account through the University of Suffolk allows you to install Microsoft Office on your personal devices. You can install up to five free copies of Microsoft Office on each device type, which includes:
- Windows PCs / Laptops
- Apple iMacs / MacBooks
- Android, iOS and Windows phones/tablets
For assistance with installing Office, please click here.
When do I get my ID Card?
Once you’ve completed your enrolment, and we’ve received your photo, we’ll issue your ID Card.
Your ID Card has a number of purposes, including:
- Accessing controlled doors on campus
- Using the MFDs/Printers across the Ipswich Campus
- Loaning books and resources from the Library
You must carry your ID Card with you at all times whilst on Campus. If you forget your ID Card, please visit Reception in the Waterfront Building, and the team will issue you with a temporary pass.
Where do I save my documents?
There are several options available for saving your documents. We recommend using Office 365 OneDrive, which allows you to access your files both on and off campus.
All Staff and Students have a My Documents folder. You can access this folder from a University PC or laptop via my computer or the documents shortcut in the start menu.
USB drives can be a convenient way to move files, but we strongly recommend you regularly back up your work to at least two other locations (such as OneDrive or your Home Drive).
Your desktop is not for permanent storage of files. Data stored on your desktop will drastically increase the login time for your profile across campus PCs. The desktop is available for temporary storage during a work session, make sure to save any files placed on the desktop in an alternative location before logging off.
We suggest you save your documents in three places to prevent data loss or corruption.
We cannot always recover lost or corrupted data and therefore we advise you to back up every piece of work you produce.
Where can I print?
There are a number of Multi-Functional Devices (MFDs) located in open access areas across the Ipswich Campus.
We use a print service and management tool called PaperCut. There are two major benefits for using the PaperCut system:
- You can send print jobs from any desktop or laptop connected to the University of Suffolk network
- You can release print jobs from any of the MFDs/Printers across the Ipswich Campus