Please avoid emailing individual members of the team with service issues. If the person you are emailing is unavailable for any reason your request will likely be missed.
If you’ve checked our IT Services website and still require assistance, please log a ticket by e-mailing the IT Service Desk using email@example.com or by clicking the link below.
To enable the Service Desk to help you as efficiently as possible, please ensure that you include the below information about your device when raising a ticket.
- Make/Model of device.
- Operating System.
- Web browsers available.
- Wi-Fi/Wired internet download/upload speeds.
IT Service Desk
The Service Desk is the Single Point of Contact for all users at the University of Suffolk. We are here to help answer any IT queries, requests and deal with any service issues you may encounter.
Staff will not tolerate abusive language or threatening behaviour.
There are a number of methods to get help and information from the IT Team:
Self-Help Guides (24-hour): its.uos.ac.uk
In person at the IT Service Desk, Infozone
Telephone - 01473 338222
Self-Service Portal: servicedesk.uos.ac.uk (internal only)
The IT Service Desk is open between the following times:
|Monday - Thursday||08:45 - 17:15|
|Friday||08:45 - 16:45|
|Saturday - Sunday||Closed|
Our service is run in accordance to the published Service Level Agreement policy, available here: SLA Policy
Please be aware we cannot guarantee the telephones or desk will be covered at all times during the day. The best way to contact us is by raising a support ticket by either using the support portal above or emailing us (ITServiceDesk@uos.ac.uk)