Please avoid emailing individual members of the team with service issues. If the person you are emailing is unavailable for any reason your request will likely be missed. 

The Digital & IT Service Desk Portal called Minerva is your single point of contact for any IT requests and problems at the University of Suffolk.

Minerva ( will allow you to:

  • Raise and check progress on your support tickets.
  • Check out our knowledge base to find out how to complete common tasks or additional training.
  • Ask us something different, around software or hardware, or something else.


You can also contact us via:

By phone: 01473 338222

Face to Face: Student Life Centre at the following times;

Monday 9:30 - 11:30
Wednesday 14:00 - 16:00
Thursday 14:00 - 16:00


Our service agents are actively monitoring between the following hours:

Monday - Thursday 08:45 - 17:15
Friday 08:45 - 16:45
Saturday - Sunday Closed


Staff will not tolerate abusive language or threatening behaviour. 


Our service is run in line with our published Service Level Agreement policy.


The Digital & IT team are always working to improve services for students and staff. From time to time we need to let you know what we are up to, especially if we need to do maintenance work on an active service. 

To keep up to date with what we are doing look out for our announcements on Mysuffolk.


Please note that we cannot be contacted via these channels, if you need assistance please Email the IT service desk or use one of the methods listed above, in the contact us section.