Please avoid emailing individual members of the team with service issues. If the person you are emailing is unavailable for any reason your request will likely be missed. 


Before contacting the IT Service Desk please take some time to check our Frequently Asked Questions page.




If you’ve checked our IT Services website and still require assistance, please log a ticket by e-mailing the IT Service Desk using

To enable the Service Desk to help you as efficiently as possible, please ensure that you include the below information about your device when raising a ticket.


  • Make/Model of device.


  • Operating System.


  • Web browsers available.


  • Wi-Fi/Wired internet download/upload speeds.

The Service Desk is the Single Point of Contact for all users at the University of Suffolk. We are here to help answer any IT queries, requests and deal with any service issues you may encounter.

There are a number of ways to get support:


Our telephones and Service desk is monitor between the following hours:

Monday - Thursday 08:45 - 17:15
Friday 08:45 - 16:45
Saturday - Sunday Closed


Staff will not tolerate abusive language or threatening behaviour. 


Our service is run in line with our published Service Level Agreement policy.

Please be aware we cannot guarantee the telephones or desk will be covered at all times during the day. The best way to contact us is by raising a support ticket by emailing us (


The Digital & IT team are always working to improve services for students and staff. From time to time we need to let you know what we are up to, especially if we need to do maintenance work on an active service. 

To keep up to date with what we are doing look out for our announcements on Mysuffolk.


Please note that we cannot be contacted via these channels, if you need assistance please Email the IT service desk or use one of the methods listed above, in the contact us section.