Accessibility statement for University of Suffolk IT Services

This website is run by the University of Suffolk. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader 
  • We’ve also made the website text as simple as possible to understand

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some images on our website don't have appropriate alternative text
  • The website search form is not fully compatible with screen reader software
  • The printer credit refund form is currently a PDF document not suitable for screen reader software
  • Colour contrast ratios on pagination links are not sufficiently high
  • The purpose of some links is not clear from their context

What to do if you cannot access parts of this website

If you are unable to access specific information on this website, you can contact us as follows:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact ITServiceDesk@uos.ac.uk. Please be as specific and detailed as you can.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Univeristy of Suffolk is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by March 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.
  • The printer credit refund form is currently a PDF document not suitable for screen reader software. This fails WCAG 2.1 success criteria 1.3.1 (Info and Relationships), 1.3.2 (Meaningful Sequence). We plan to replace this form with an accessible alternative by December 2019.
  • The pagination and filter links on the search results page do not meet the minimum contrast ratio. This fails WCAG 2.1 success criterion 1.4.3 (Contrast Minimum). We plan to fix this by November 2019.
  • The website uses some images of text without providing an accessible alternative. This fails WCAG 2.1 success criteria 1.4.5 (Images of Text). We plan to replace these with accessible alternatives by March 2020.
  • The purpose of some links is not clear from their context. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose In Context). We plan to fix this by March 2020.
  • The website search form is not fully compatible with screen reader software. This fails WCAG 4.1.2 success criteria 4.1.2 (Name, Role, Value). We plan to update the search to be accessible by November 2019.

How we tested this website

This website was last tested on 20/09/2019. The test was carried out by members of the IT Services team, using automated tools and manual checks against the Web Content Accessibility Guidelines (WCAG) 2.1.

A representative sample of pages on the website were chosen based on the following criteria:

  • Frequently visited pages that are included in common user journeys, as indicated by Google Analytics.
  • Ensuring the sample included pages representing each of the different content types used by the website Content Management System
  • Including other key pages such as ‘Policies and Procedures’, ‘Contact Us’ and the search results page.

 

The full list of pages tested were: