If you ever forget your password, or need to unlock your account, you can do this yourself 24 hours a day from anywhere in the world with an internet connection and a web browser by using the Self Service Password Reset portal.  

To use the portal, you must first be registered. It’s important to set this up before you need to reset your password. Please do so now.   

Once you have registered for the service you can reset your password, or unlock your account, via any web browser or Smartphone web browser. There is also an App available on Android and iOS that can be used on your smartphone. 

If you have forgotten your password and you have not registered for self-service you will need to contact the IT Service Desk by dialing +44(0)1473 338222.



Information about accessing the Password Reset Portal and registering for self-service is available by clicking here. 


Password Reset


Before logging a ticket with the IT Service Desk, have you tried the following steps?


  • Resetting my password


Password reset portal


  • Clear the cache on my web browser


Clear Cache


  • Use an alternative Browser or open an Incognito Window 


Incognito Window


Please note, if you CAN successfully log in to MySuffolk, this is an indication that your password is correct and from an IT perspective your account is fully functional. You may need to seek assistance from your Course Administrator/Learning Services you are unable to sign into Brightspace, or the Infozone for other issues.


To access your student emails you need to use Office online. Please visit www.office.com and sign in using your E Number@uos.ac.uk For example: E1234567@uos.ac.uk. When working off campus you will be prompted to enter your password as well. 


PLEASE NOTE, If you try to log in using your name format, for example J.Smith@uos.ac.uk, you will NOT be able to log in, you must use your E Number@uos.ac.uk. 

If you are using a mobile phone to access your Emails you need to download the Microsoft Outlook app from either the Android Play store or the Iphone App store. 

With in this app and via the web browser you can access your student Email inbox and your calendar of lectures and sessions. Please note that the calendar will only show sessions for modules that you are enroled on so please ensure you are enrolled on all the correct modules.


If you can't access Brightspace at all all but you can access your Student Email and MySuffolk please Email Learningservices@uos.ac.uk 

If you can access Brightspace but you can't find your module you will need to ensure you have completed your enrolment on to that module. 

For more information about Brightspace click below.




'Virtual Classroom' is a tool within Brightspace that allows academic staff to hold a webinar instead of a face-to-face session. If they do this, they will inform you of the date and time in an announcement or email. 

For information about accessing virtual classrooms click below.




As a result of campus closure, student access to Adobe Creative Cloud in labs and classrooms is not available. Adobe has provided temporary at-home access for impacted students and faculty, so that they can continue their work remotely. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.


Adobe at home


I see a trial prompt when I sign in?

Some Windows users have reported receiving a message after installing and launching Adobe Acrobat DC, indicating a 7-day trial or buy option. Adobe has released a fix for this issue. If you are accessing Adobe through the temporary at-home option, please visit the below support page to download and install the fix:


Adobe Fix


If you are looking for alternatives to Adobe CC due to financial or system limitations we have compiled a list of some available alternatives that won't put a strain on your computer, laptop or wallet. 


Adobe CC alternatives


Microsoft Teams allows you to work and collaborate with your colleagues from anywhere with only an internet connection and a web browser.

To access Microsoft Teams please visit www.office.com and sign in using your E Number@uos.ac.uk For example: E1234567@uos.ac.uk. When working off campus you will be prompted to enter your password as well. Once signed in you can select Teams from your available apps.


How to create
a Team site


to teams


in teams


The Service Self-Service Portal, Minerva, is your single point of contact to report any IT faults or raise IT service requests during your studies at the University of Suffolk.

Minerva (https://minerva.uos.ac.uk) will allow you to:

  • Raise and check progress on your support tickets.
  • Access our knowledge base to find out how to complete common tasks.
  • Access additional training (i.e. Multifactor Authentication set-up or Self Service Password Resets).

You may also contact the IT Service Desk by phone at +44 (0)1473 338222, or visit us at the Student Centre (Waterfront building, ground floor) between the hours below.

  • Monday to Thursday: 08:45 to 17:15
  • Friday: 08:45 to 16:45
  • Weekends and Public Holidays: Closed


Our IT Service Desk Analysts are actively monitoring all IT faults, IT service requests, and calls into the IT Service Desk between these hours.

Staff will not tolerate abusive language or threatening behaviour.

More Advice

Resources, guides, tips and tricks to help you while studying at home.


Home Broadband and Wifi


Digital safety while studying remotely


Remote study