IT advice and guidance for remote study and access to university resources while off campus. To access your student Emails while off campus please click here or follow the guidance below under the office online section. 

In addition to the resources and guidance provided here, please visit the Centre for Excellence in Learning and Teaching for further support from the Learning Services team. You can also find links to Brightspace support in the sections below. 


Learning Services


Please click the link below for information about accessing virtual classrooms. 'Virtual Classroom' is a tool within Brightspace that allows academic staff to hold a webinar instead of a face-to-face session. If they do this, they will inform you of the date and time in an announcement or email. 



If you ever forget your password, or need to unlock your account, you can do this yourself 24 hours a day from anywhere in the world where you have a working internet connection by using the Password Reset Portal.  

To use the Password Reset Portal, you must first be registered to use the service. It’s important to set this up before you need to reset the password. Please do so now.   

Once you have registered for the service you can reset your password, or unlock your account, via any web browser or Apps that you can download to your mobile device. 

Information about accessing the Password Reset Portal and registering for self-service is available by clicking here. 


Password Reset


To access MySuffolk while you are off Campus click here

When prompted you will need to enter your username (for example S123456) and your password.

From My Suffolk you can access, your student Emails, OASIS, Library and Learning Services, and Brightspace as well as much more. 


To access Office online please go to and sign in using your S For example: When studying off campus you will be prompted to enter your password as well. 


PLEASE NOTE, If you try to log in using your name format, for example, you will NOT be able to log in, you must use your S 


Office online (also known as 365) contains some of your most well-known and well used applications such as, Outlook, Word, Excel, PowerPoint and Teams. Office 365 is used as an online (requires internet connectivity) service. If you download the Office suite (Via MS Office can be used regardless of your PC’s internet connectivity status.  

That being stated, the “online side” to Office 365 is advantageous as you can access apps, tools, and files from almost any device with an internet connection. You can also use Office 365 to collaborate with your team on live files using OneDrive and SharePoint as well as having access to Microsoft Teams. 

Follow the link below for some quick start guides on how to use the applications available with Office 365:

Quick start 

Follow the link below for more in depth guides as to how to use the various applications: 

Full guides

You can access Brightspace by clicking here and entering your student number and password when prompted.  

If you have an iOS or Android device, you can also download the Pulse: Brightspace App from the App store or Google Play store to access your module content on the go. 

Information about navigating Brightspace and downloading the mobile apps can be found on the Library and Learning Services website here: Brightspace guides

Further support can be found by clicking below.




Please be aware of the file size limits when submitting work via Brightspace, more information can be found by clicking below. 




You can use OASIS to change your personal details or submit an extenuating circumstances form. 

First, log in to MySuffolk by clicking here and enter your student number and password. 

Once you’ve logged in to MySuffolk, click the OASIS button on the homepage.

Microsoft Teams is an application that helps you and the University stay connected and share files all in one place. You can use Microsoft Teams to create, manage and share documents with fellow students and staff.

Please click below for the library's guides on using and getting the most out of Microsoft Teams.


Microsoft Teams


You can find some useful information from Microsoft for getting started with teams by clicking below.


Welcome to teams

As a result of campus closure, student access to Adobe Creative Cloud in labs and classrooms is not available. Adobe has provided temporary at-home access for impacted students and faculty, so that they can continue their work remotely. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.


Adobe at home


I see a trial prompt when I sign in?

Some Windows users have reported receiving a message after installing and launching Adobe Acrobat DC, indicating a 7-day trial or buy option. Adobe has released a fix for this issue. If you are accessing Adobe through the temporary at-home option, please visit the below support page to download and install the fix:


Adobe Fix


The university has access to some useful training material that can help you get the most out of the digital tools you use on a daily basis. Please click below to find out more about what external resources we have available. 


Online Training


The University of Suffolk has a subscription to LinkedIn Learning (, a massive library of video tutorials and courses covering a wide range of technology, business and creative topics. You can access LinkedIn Learning for free using your University of Suffolk username and password. Please click on the button below to log in:


LinkedIn Learning


Everybody's broadband connection and home Wi-Fi is different. For some information and guidance on understanding your Broadband and Wi-Fi click below.