Sometimes clearing the Cache on your web browser can resolve connection or update issues. Please click below for a guide to clearing the Cache on the Web browser you are using. 


1. Select the three dots in the top right hand corner of Google Chrome, then more tools, then clear browsing data.



2. Under Basic you can choose to clear the data from Browsing History, Cookies and other site data and Cached images and files.



3. You also have the option to select Advanced. The 4 options you will need to select are below, followed by Clear Data.


  • Browsing history


  • Download history


  • Cookies and other site data


  • Cached images and files



1. Select the 3 lines in the top right hand corner of Mozilla Firefox and select Options



2. Under Options > Privacy you can choose to Clear your recent history



3. Once you have opened Clear your history you will be presented with the below Clear All History window. If you do not see all of the options straight away, use the arrow next to Details to expand the list. It is advisable to tick all options so that any trace of saved information that may be causing a conflict is erased. You can then proceed to select Clear Now

Please note: this WILL clear all saved passwords and browsing history. Ensure that you have a record of your passwords.  



1. Select the settings cog in the top right-hand corner of Internet Explorer and then select Safety > Delete browsing history.



2. Under Delete Browsing History you can tick the below options and then select Delete.



1. Click on the Safari tab at the top right of your screen and choose Preferences from the dropdown menu.



2. Click the Advanced tab of the menu that pops up.


3. At the end of the tab, select the "Show Develop menu in menu bar" box and close the Preferences menu.



4. Click the Develop tab from the Safari menu at the top of the page.


5. Click Empty Caches from the dropdown menu.


Cached data is information which comes from a website or an app that is stored on your computer, smartphone and tablet.

This data is stored on your machine, so that the next time you go to use it, it’ll already be available. A browser will cache your data to save on load times next time you visit a website.

While increased load times is good for frequently visited websites, it can also have some down sides. Cached data is stored locally on you machine meaning that it will take up storage space. It can also save various credentials you have used to log in, such as MySuffolk or Office 365.

When you change your password, the browser may still use previous credentials saved in memory causing it to seem as if you are inputting the incorrect password, even if you are explicitly inputting the right data. This would be the main reason for having to clear the cached data and stored passwords.