Record and listen to voicemail messages

Note:There may be a slight delay when pressing some of the functions, but please wait for the prompts.

How do I access my voicemail and set my PIN for the first time?

1. Press the “Call Voicemail” button labelled on your phone or dial 55555.  You should then be able to access your voicemail.  If you are asked for a PIN please type in the default PIN of 123456.  You will be guided through pressing 8 and then 7.  You should now be at a prompt requesting you to set a new PIN between 4 and 10 digits.  You will then be asked to record your greeting over the phone – again there is a recording taking you through with clear instructions.  The system will recognise when you have finished recording any greeting by the silence however, you can shortcut this by pressing the # key.

How do I change my daily voicemail greeting from my desk?

1. Dial 55555 or press the voicemail if lit

2. Enter your passcode when prompted

3. Press 8 when prompted

4. Press 8 for user options

5. Press 4 for greeting

6. Press 7 to record/change your greeting

7. Press # to stop recording

8. Press 9 to save your greeting

9. Replace the receiver.

How do I change my daily voicemail greeting from another extension?

1. Dial 55555 or press voicemail if lit.

2. Press * when prompted for a passcode.

3. Press * followed by your mailbox number.

4. Enter your passcode when prompted.

5. Follow the steps to change your daily voicemail greeting depending on whether you have transfer to secretary/voicemail set up.

How do I change my daily voicemail greeting from outside the company?

1. Dial your DDI and let it go to voicemail.

2. Press * during your greeting.

3. Enter your passcode when prompted.

How do I retrieve a message from my desk?

1. Dial 55555 or press voice mail button if lit.

2. Enter your passcode when prompted.

3. Press 8 for user options.

4. Press 7 to hear your first message.

 

How do I retrieve a message from outside the company?

Dial your DDI and let it go to voicemail.
Press * during your greeting.
Enter your passcode when prompted.
Press 8 (user options).
Press 7.

How do I retrieve a message from outside the company?

Key

Softkey

Action

1

More then Pause

Pause (30 seconds)

*

Rewind (five seconds)

#

Fast forward (five seconds)

8

Skip

Next message

8*

More then Play

Return to the beginning of your previous message

What options are available when I have finished listening to a message?

Key

Softkey

Action

7

Play (or Restart)

Play (or play message again).

2

Answer

Answer

When you have finished recording you answer:

9 or Send softkey to send and continue session.

* to send answer to additional mail boxes.

4

Give

Forward

Add additional comments when prompted:

9 or Send softkey to send and continue session.

* to send answer to additional mail boxes.

5

Keep

Save

How do I change my user options?

Dial 55555 or press voice mail button if lit.
Press 8 (user options).
Select from the following options.

Key

Softkey

Action

4

Greetings

Greetings.

6

Change Name

Re-record your name

7

Passcode

Change your passcode

 
 

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