Procedure for ordering and processing IT accounts for visiting students under 18 years of age.

The University of Suffolk requires IT facilities are available for visiting students under the age of 18. These are required for short courses and 'taster' sessions held on the University's estate.

  • An audit trail must be created to identify who uses each account and when they are used. 
  • The accounts have full access to the internet identical to any University student or staff account. 
  • No 'content filtering' is applied to internet access.
  • Child Protection issues are assumed to be covered using supervision as recommended by the University's 'Access to IT Policy for Under 18s'. 
  • A 'responsible staff member' should be identified for all IT Services contact.
  • Users can save items to 'the desktop'.
  • Data can be archived off the PC to USB storage, or CD/DVD if available on PC.

Ordering process

  • Contact the IT Service Desk, giving at least 14 working days notice, by raising a ticket here:
  • State how many accounts are required
  • Start and End date of the accounts
  • Sign and Return the below form:

Declaration Form


Response process

  •  At least 24 hours before start date/time the responsible staff member will be sent a list of usernames and passwords confirming start and finish dates/times.

Activation process

  • IT Services will enable accounts for requested start date/time.
  • Accounts will be randomly tested after activation and prior to issue.

Deactivation process

  • IT Services will disable accounts at requested finish date/time.
  • Items saved on 'the desktop' will be deleted


  • Any issues should be reported directly to the IT Service Desk within the Infozone.

The 'audit trail'

  • The 'responsible staff member' will record named individual users for each used account, for all periods of use.
  • IT Services do not need to know individual names but the 'responsible staff member' should maintain the records for time determined by University's Data Protection Officer.

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