IT Helpdesk Statistics

To get a historical perspective please find the following information highlighting the IT Helpdesk performance from February 2012 to February 2013.

  • To view the ticket 'Resolution Performance' during this period please click here
  • To view the ticket 'Resolution Performance' shown as a percentage please click here
  • To view the responses to the 'Customer Satisfaction Survey' please click here
  • To view what type of calls made up the 'Top 5 Queries' to the Helpdesk between February 2012 and February 2013 please click here

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